Clause 1: Identification of the seller
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Craftsman
SIRET 42905575900030
26 Rte du bord de Mer 20200 Santa Maria di Lota
Email: beatricedecasalta@yahoo.fr
Clause 2: Applicable Law - Disputes
Orders are subject to French law. Contractual information is presented in French, and the products offered for sale comply with French regulations. If applicable, it is the responsibility of the foreign customer to check with local authorities the possibilities of using the product they intend to order; SPAMPILLA BHC cannot be held liable in the event of non-compliance with the regulations of a foreign country where the product is delivered.
In the event of a dispute, only French courts have jurisdiction.
Clause 3: Presentation of Products
The characteristics of the products offered for sale are presented on the product sheets. The photographs are not contractual, as the items are handcrafted. These products may have slight variations due to their artisanal creation, with each piece being unique. The responsibility of SPAMPILLA BHC cannot be engaged if errors have been introduced.
All texts and images presented on the SPAMPILLA BHC company's website are reserved worldwide under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
Clause 4: Duration of Validity of Sales Offers
The products are offered for sale until stocks are depleted. If a product becomes unavailable after an order is placed, the customer will be informed of this unavailability as soon as possible by email or mail, and an exchange or refund will be offered.
Clause 5: Price of the products
The product sheets indicate prices in euros, including all taxes, excluding shipping costs. The VAT amount is specified on the invoice, and the shipping costs are displayed on the screen at the end of the client's selection of different products.
SPAMPILLA BHC reserves the right to change its prices at any time, but products ordered are billed at the price in effect at the time the order is recorded.
Clause 6: Order
The customer validates their order by clicking the "Confirm your order" link at the bottom of the "Order Summary" page; they then accept the ordering process and the current terms of sale. SPAMPILLA BHC confirms the order via email; this confirmation includes all the details of the order.
The data recorded by SPAMPILLA BHC company serve as proof of the nature, content, and date of the order. This data is archived by SPAMPILLA BHC; the client can access this archive by contacting the Customer Relations Service.
In the event of an order cancellation, SPAMPILLA BHC will refund the amounts received, minus any cancellation fees incurred. In the case of an exceptional unavailability of an item, SPAMPILLA BHC may offer a similar item of the same value, arrange to deliver the item within a timeframe agreed upon with the buyer, or issue a refund.
Promo codes and credits cannot be combined on the same order.
Clause 7: Payment
The payment for purchases is made:
- By secure payment via PayPal.
- Payment can be made by check, accompanied by the Pro Forma invoice or the order number. This invoice appears on the client's screen once they have confirmed their order. They simply need to print it and attach it to their check, then send everything to the company SPAMPILLA BHC 26 Rte du bord de Mer 20200 Santa Maria di Lota - France.
Clause 8: Delivery
Products purchased from SPAMPILLA BHC can be delivered in mainland France, in the DOM and TOM with tracked shipments via the Post Office, and to all member countries of the European Community and the rest of the world with tracked registered mail. The indicated time frames are typical average times and correspond to processing and delivery times.
The products are delivered to the address provided by the customer during the ordering process.
In the case of items deliverable on different dates due to their availability, the delivery time is based on the longest delay.
SPAMPILLA BHC cannot be held responsible for the consequences due to a delivery delay. In case of a delay, an email is sent to the customer.
In the case of payment by credit card, the timeframes indicated above start from the day the payment is recorded and correspond to the processing and delivery times.
In the case of payment via PayPal, the aforementioned timeframes start from the day the payment is recorded and correspond to the processing and delivery times.
The customer must notify the carrier and SPAMPILLA BHC of any reservations about the delivered product (for example: damaged package, already opened, etc.) upon receipt of the package(s).
If the package arrives open or damaged, or if the items arrive damaged, it is essential for the customer to have the mail carrier or the post office they depend on issue a "report of spoliation" (report 170) so that SPAMPILLA BHC can initiate an investigation and compensation procedure.
The client must simultaneously confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within 2 business days following the delivery date, outlining the said claims. The client must also send a copy of this letter (with the original "spoliation report" if applicable) by regular mail to: SPAMPILLA BHC - 26 Rte du bord de Mer 20200 Santa Maria di Lota.
Any claim received after the deadline or not accompanied by a "report of spoliation" will be rejected.
Depending on the defined cases, the customer will be able to benefit from the exchange and refund conditions provided for in the said article.
In the case of a shipment via Chronopost or DHL, if the delivery cannot be made within the allotted time, a credit will be issued for the corresponding shipping costs, but no refund will be given. In the event of a return for a purchase where shipping via Chronopost, DHL, or Mondial Relay was specifically selected as an option by the customer, no refund or credit on the Chronopost, DHL, or Mondial Relay shipping costs will be given, as this shipping method constitutes an additional charge compared to standard shipping options via the postal service. Shipment via Chronopost or DHL is only valid for items indicated as immediately available (in stock). For items indicated with a delivery time, the Chronopost or DHL option will follow the specified timeframes, not next-day delivery (D+1). This next-day delivery (D+1) is not valid for items requiring express shipping by DHL and Chronopost, such as large trees or mirrors; the delivery time is then D+3, and no credit will be issued on Chronopost or DHL fees if delivery is not next-day.
Clause 9: Satisfied or refunded
The customer has 15 clear days from the day of delivery to return the product in its original condition and protected original packaging, with return costs being their responsibility for a refund, credit, or exchange. It is advised to return the item via tracked Colissimo. Otherwise, if the package sent by the customer and being returned to SPAMPILLA BHC does not reach them, the customer will not be able to initiate an investigation with the postal service. The package returned by the customer to SPAMPILLA BHC is the sole responsibility of the customer.
The customer is refunded the price of the product within 15 days of its receipt by SPAMPILLA BHC via PayPal if this payment method was used initially. A bank account identification statement must be provided by the customer for this refund to be processed.
In the case of a partial return of an order where the remaining amount after deducting the returns is less than the free shipping threshold, the shipping fees corresponding to the initial shipment of the retained items will be deducted from the refund.
In the case of a full or partial return of an order for a refund or credit, if the customer requested delivery via Chronopost, it will not be eligible for any refund or credit.
Gift wrapping is non-refundable.
For hygiene and health protection reasons, in accordance with Article L.121-21-8 of the Consumer Code, earrings, ear pendants, and piercings cannot benefit from the right of withdrawal.
Incomplete, damaged, or soiled returned products will not be accepted. If a product is returned incomplete, damaged, used, or soiled, SPAMPILLA BHC will contact the customer to explain the issue and will send back the concerned item, which will not be refunded.
An exchange is possible when the item is not suitable (for example: ring size) and another item of the same amount is available. The shipping costs for a new item will then be the responsibility of the customer. This exchange will not entitle the customer to any subsequent refund if the new item sent is not suitable; only store credit may be offered.
If the return is due to an order error by SPAMPILLA BHC, the item will be exchanged and resent at SPAMPILLA BHC's expense. The return shipping costs from the customer for the exchange will be covered by SPAMPILLA BHC through a refund after receiving the return.
However, if the customer does not wish to receive another item and requests a refund, the return shipping costs fall under the standard customer return policy and are fully borne by the customer.
SPAMPILLA BHC offers its customers the possibility to order items that are not in stock or custom items (delivery time 4 to 6 weeks). For these made-to-order items, if an order is canceled before shipment, 40% of the price of each ordered item will be retained, with a minimum management fee of 5 euros.
In the case of a return of ordered items, a credit note will be issued. The amount of the initial actual shipping costs for these returned items will also be deducted.
In the case of an order paid for with a gift voucher, even partially, no refund will be issued in the event of a return. If a request for an exchange or credit is made, the return and reshipping costs are the responsibility of the customer. The validity of any credit corresponds to the expiration date of the gift voucher initially used.
Clause 10: Data Confidentiality
The personal data provided by the client is not shared with third parties; unless there is an express objection from the client, it is included in the customer file of the company SPAMPILLA BHC.
In accordance with Law 78-17 of January 6, 1978, the client has the right to access and rectify their data at any time. To exercise this right, they simply need to contact the company's Customer Relations Services.
Clause 11: application of these GTC.
The T&Cs include a vintage - they are applicable as long as they appear on the site - SPAMPILLA BHC reserves the right to modify them - the new conditions apply as soon as they are published - however, the T&Cs that were on the site at the time of the customer's order remain applicable to them.